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NEW QUESTION 10
What is the most relevant reason that IP Office Support Services (IPOSS) should be proposed as an element of an Avaya IP Office TM solution?
- A. IPOSS is required with every IP Office solution.
- B. IPOSS includes 24x7 support.
- C. IPOSS remote diagnostics use Avaya SAL or SSL/VPN secure connections.
- D. IPOSS is sold only through authorized Avaya partners.
- E. IPOSS can be sold under wholesale and co-delivery models.
Answer: D
NEW QUESTION 11
Which of the following customer concerns would be most closely associated with the perspective of a CEO or business owner? (Select two.)
- A. Meet the UC needs of road warrior employees
- B. Add secure mobility features
- C. Increase profitability
- D. Improve the customer experience
- E. Grow my business
Answer: D,E
NEW QUESTION 12
A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?
- A. Avaya has a long history of placing solutions in the contact-center environment.
- B. Maybe we can help. What's keeping your agents from meeting their goals?
- C. In a way, aren't we all on the IT team?
- D. Doing your due diligence with us will buy you sweat equity with IT.
- E. I've already got everything I need from the IT team, I need to hear it from you!
Answer: C
NEW QUESTION 13
Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?
- A. Contact Recording
- B. Quality Management
- C. Coach and Learn
- D. Live Monitor
- E. Analyze module
Answer: B
NEW QUESTION 14
Which of the following hardware platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Server or Select Edition? (Select four.)
- A. IP500 V2
- B. Cloud computing platform
- C. Hyper-V
- D. Linux Server
- E. VMware
Answer: D
NEW QUESTION 15
Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)
- A. IPOSS includes major software upgrades, updates and patches.
- B. IPOS Scan be sold under wholesale and co-delivery models.
- C. Default coverage hours for IPOSSare365x 24.
- D. Avaya IP OfficeTM cloud deployment subscribers must buy a prepaid IPOSS contract on top of their monthly subscription fees.
- E. IPOSS includes remote diagnostic capabilities.
Answer: B,D
NEW QUESTION 16
Which of the following customer concerns would be most closely associated with the perspective of an IT Buyer? (Select two.)
- A. Meet the UC needs of road warrior employees
- B. Add secure mobility features
- C. Integrate and re-use equipment l already own
- D. Grow my business
- E. Improve the customer experience
Answer: C,E
NEW QUESTION 17
Which of the following customer concerns would be most closely associated with the perspective of a CEO or business owner? (Select two.)
- A. Meet the UC needs of road warrior employees
- B. Add secure mobility features
- C. Improve the customer experience
- D. Grow my business
- E. Increase profitability
Answer: D,E
NEW QUESTION 18
Cloud Operations Manager (COM) is a new management utility.
What does it manage?
- A. Up to 3000 Avaya IP Office TM users
- B. Up to 30,000 call recordings
- C. Up to 3000 Avaya IP Office TM systems
- D. Up to 30 Avaya Aura® systems
- E. Up to 30 Avaya IP Office TM system inventories
Answer: C
NEW QUESTION 19
What is the currently correct brand name for the Avaya audio/video/web conferencing software that works with Avaya IP Office TM ?
- A. Avaya IX TM Spaces
- B. Avaya Personal Edition
- C. Avaya IX TM Workplace
- D. Avaya IX TM Meetings
- E. Avaya Equinox TM
Answer: A
NEW QUESTION 20
Which of the following customer concerns are related to meeting the needs of a mobile workforce? (Select two.)
- A. Simplifying management
- B. Bring Your Own Device (BYOD)
- C. Customer Satisfaction
- D. Work from anywhere
- E. Driving efficiencies
Answer: B,D
NEW QUESTION 21
Which of the following customer concerns would be most closely associated with the perspective of an IT Buyer? (Select two.)
- A. Meet the UC needs of road warrior employees
- B. Improve the customer experience
- C. Add secure mobility features
- D. Integrate and re-use equipment l already own
- E. Grow my business
Answer: C,D
NEW QUESTION 22
Your customer would like to implement webchat and web callback functionality for their agents.
Which capability of Avaya Contact Center Select provides these features?
- A. Web communications
- B. Inbound email processing
- C. Report creation
- D. Quality management
- E. Supervisor actions
Answer: E
NEW QUESTION 23
Which Avaya IP Office TM edition supports the new Web RTC High Availability feature?
- A. Server Edition
- B. Essential Edition
- C. Select Edition
- D. Basic Edition
- E. Preferred Edition
Answer: C
NEW QUESTION 24
The _______________ licensing model is based on the number of concurrent agents logged in.
- A. Core
- B. Workforce Management Named User
- C. Concurrent
- D. Power
Answer: B
NEW QUESTION 25
A potential customer in the Hospitality market is looking for a communication solution sized for hotel branches, with high-quality endpoints that will allow them to customize functionality and add their own branding.
Which of the following products will satisfy that need? (Select two.)
- A. Avaya J-169 desk phones
- B. Avaya IP Office TM
- C. Avaya Aura
- D. Avaya DECT-6 wireless endpoints
- E. Avaya Vantage K165 endpoints
Answer: D,E
NEW QUESTION 26
Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?
- A. Desktop Trigger
- B. Standard Edition
- C. Quality Management Edition
- D. Recorder Edition
- E. Workforce Management
Answer: E
NEW QUESTION 27
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