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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. Which three key components make up the Avaya Quality Monitoring Server? (Choose three)

A) Avaya Viewer
B) Business Driven Recording (BDR) Server
C) E-Recorder Server
D) E-Connect Server
E) Database Server

2. After integrating Enterprise Reporting with Quality Monitoring, a technician observes that the Avaya Quality Monitoring Extract Task fails to run.
Which two factors cloud causes this failure? (Choose two)

A) An incorrectly configured site name in the ETL task
B) The eRecorder not being set as master node
C) An incorrectly configured extract server port
D) The ACR server not being defined in the server roles

3. A customer's Avaya Contact Recorder has been in production for the last 5 years. Recently you have noticed that the var partition is low on disk space, even after performing the database vacuum and clearing unwanted files from the partition.
What is the first step that must be performed to bring the size down?

A) Identify the customer retention requirement, and delete the old call recording from the call partition.
B) Identify the customer retention requirement, and Go to General Setup - - > Recorder and change the "Retain call details for (months)" setting in the Avaya Contact Recorder webpage.
C) Go to General Setup - - > Recorder and Change "Allow Full Database Vacuum on Startup if required"
D) Identify the customer retention requirement, Login to the PostgresSQL, and delete the old call details manually.

4. A technician has just completed the installation of Enterprise Reporting on a server.
Which two settings need to be changed on the Avaya Quality Monitoring server to integrate with Enterprise Reporting? (Choose two)

A) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to include the Avaya Contact Recorder.
B) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to include the reporting ETL server.
C) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to Cognos reporting server.
D) Modify the server roles under System Administration Page on the Avaya Quality Monitoring server to include the reporting server.

5. Which two Avaya Aura Monitoring Switch types are supported for configuring the system with supported Avaya switches? (Choose two)

A) Avaya Definity G3/S8300/S8700 Switch
B) Aspect Switch
C) Meridian 1/Succession Switch
D) Alcatel 4000 Switch

Solutions: