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Avaya Oceana® Solution Support Sample Questions:

1. While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?

A) Verify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.
B) Check the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,
C) Check the Port Distribution and confirm if the Experience Portal channels are In-service.
D) Edit the Avaya Oceana application and click on "Verify" to check if you have reached the application successfully.

2. Which statement about Avaya Oceana CSC and ACS integration is true?

A) CSC communicates with Communication Manager through the DLG Interface in the AES.
B) CSC uses AES to control and monitor Session Manager voice calls and resources.
C) CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
D) CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.

3. When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?

A) Avaya Aura Experience Portal IVR Application
B) Avaya Aura Application Enablement Services
C) Avaya Aura Session Manager
D) Avaya Aura Communication Manager

4. Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?

A) Unified Collaboration Administration (UCA)
B) Call Server Connector (CSC)
C) Engagement Designer (ED)
D) Unified Collaboration Model (UCM)

5. For deploying the Avaya Oceana solution, what are the two recommendations for software and secure communications? (Choose two.)

A) Check compatibility with Avaya Aura 6.x stack as Avaya Oceana solution Is compatible with Avaya Aura 6.x.
B) Install signed certificates for an Avaya Oceana deployment.
C) Verify the minimum software release and compatibility metrics for Avaya Oceana with the Avaya Aura stack.
D) Load signed certificates for an Avaya Oceana deployment.
E) Check compatibility with Avaya Aura 5.x stack as Avaya Oceana solution is only compatible with Avaya Aura 5.2.1.

Solutions: