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Genesys GCX-WFM Exam Syllabus Topics:

Genesys Cloud CX Workforce Management Certification Sample Questions:

1. Intraday monitoring in Genesys Cloud only tracks adherence for past shifts, not current activities.
Response:

A) False
B) True

2. Which activity code type is typically used for non-customer-facing tasks?
Response:

A) Productive
B) Call Handling
C) Non-Productive
D) Adherence-Based

3. Which property has to be disabled if you want the meeting to start at the same time for everyone while you set up the shift activities?
Response:

A) Daily Paid Time
B) Start Time is Relative to Shift Start
C) Counts as Work Time
D) Copy Shifts to Days

4. When setting up a business unit, which two configurations are critical for effective management?
(Choose two)
Response:

A) Configure adherence tracking settings
B) Set up recurring call reports
C) Establish management units within the business unit
D) Add quality monitoring processes

5. What is the maximum number of queues supported by Genesys Cloud for a single Management Unit?
Response:

A) 100
B) 25
C) 50
D) 150

Solutions: