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Salesforce AP-204 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Store Execution | 15% | - Assortment Monitoring - Store Survey and Feedback - Planogram Compliance - Store Execution Process |
| Visit Planning | 23% | - Territory Management - Visit Planning Process - Visit Schedule and Frequency - Visit Plan and Visit Plan Targets |
| Visit Planning and Execution Configuration | 15% | - Configuration of Promotion Checks and Promotion Details - Configuration of Inventory Checks and Product Listings - Configuration of Photo Capture and Survey - Configuration of Visit Tasks and Task Types - Configuration of Visit Plans and Visit Plan Targets - Configuration of Order Capture and Order Submission |
| Store Execution Configuration | 12% | - Configuration of Store Execution Process - Configuration of Store Survey and Feedback - Configuration of Planogram Compliance - Configuration of Assortment Monitoring |
| Visit Execution | 23% | - Promotion Check and Promotion Details - Visit Tasks and Task Types - Inventory Check and Product Listing - Photo Capture and Survey - Visit Execution Process - Order Capture and Order Submission |
| Admin and Configuration | 12% | - Reports and Dashboards - Consumer Goods Cloud Data Model - User Setup and Permissions - Mobile Configuration |
Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:
1. An ABC Telecom customer ordered an internet bundle along with a router in their first order. At a later date, the customer ordered another internet bundle. Their existing router supports all services.
What should be the scope of the technical product so that the decomposition process generates fulfilment request lines (FRL) based on the existing inventory item?
A) Account Scope
B) Top Order Item Scope
C) Order Item Scope
D) Downstream Order Item Scope
2. Which User persona manages day-to-day Retail Execution processes such as creating visits, creating tasks, and assigning visits to Field Representatives?
A) Category Manager
B) Store Manager
C) Sales Manager
D) Divisional Manager
3. ABC Cloud is considering implementing Communications Cloud and Industries Order Management (OM) to integrate with its new network provisioning platform. The network provisioning system orchestrates activation with low-level network elements and transmits different milestones to different upstream systems including Communications Cloud. Industries OM should react on certain milestones and progress its order to the next stages.
What should a Consultant consider when designing orchestration flows for these requirements?
A) Configure a Push Event for each milestone from the network provisioning platform; this will allow a Sales representative to monitor order progress in the orchestration plan.
B) Advise the intermediate layer to filter out only Industries OM relevant milestones to be forwarded to Communications Cloud. Implement a Push Event for each milestone to progress the order in the orchestration flow.
C) Configure an integration procedure to process each milestone and change the order status according to the milestone value. Let the integration procedure change the order status, this in turn will trigger out-of-the-box implementation that progresses the orchestration plan to the next stage.
D) Configure a Push Event for Industries OM relevant milestones. Irrelevant milestones will not trigger the orchestration plan to progress so it will not count against governor limits.
4. Universal Containers is using Communications Cloud for their B2B use cases. They have an integration with a legacy stack that will handle network provisioning and billing. As part of their Order Management process they have to send the customer data to the legacy app, which in turn provisions billing.
What should a Consultant recommend to make this callout easier to configure, easier to maintain, and performant?
A) Model the customer data to Technical Products along with other Products and Services and create Decomposition relationships accordingly to send the right information within the callout tasks.
B) Create a custom integration adapter to fetch the customer info and pass it to the payload that will be sent to the external application.
C) Model the customer data as fields on Order and pass the fields along with the other attributes to the payload.
D) Model the customer data as multi picklist attributes within the cart and create Decomposition relationships accordingly to send the right information within the callout tasks.
5. An Organization wants to maintain data related to the line items and assets in custom objects under the line items (Object 'A') and assets (Object Name 'B').
What will ensure the data is saved under assets during assetization and can be leveraged for MACD Orders?
A) Write an APEX Hook Class during Checkout and AssetToOrder for creating the records as a post step on the API.
B) Use Object Mapper to Map the line item object from A to B.
C) Use Field Mapper to map fields from Object A to B and another mapping from Object B to A.
D) Use Object Mapper to map the line item object from A to B and another mapping from Object B to A.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: D |

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