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HP LaserJet Solutions Sample Questions:

1. Certpaper.com has a LaserJet 1010 printer which is working fine with a standalone Windows 2000 Professional system connected to a USB port. The customer has a requirement to print an important job from a standalone system having a Windows NT 4.0 System. The customer is unable to find the drivers for Windows NT 4.0, and notices that the Windows NT 4.0 system is unable to detect the printer. What should you advise the customer regarding the issue?

A) Windows NT4.0 does not support USB.
B) The USB Port of the printer is not compatible with the PC USB port.
C) The USB port on the Windows NT 4.0 system is faulty.
D) The customer needs to install the drivers from the HPdrivers website first, and then connect the printer.

2. You are dispatched to Certpaper.com location where a LaserJet printer is experiencing intermittent failures and error conditions. What diagnostic tool should you utilize to troubleshoot and diagnose the problem?

A) Maintenance logs
B) Event log
C) Engine test
D) Configuration page

3. A technician can fix paper jams. Preventing them is the responsibility of the users. What is the technician's prevention role? (Select two.)

A) bringing the cause of a jam to the customer's attention and instructing the customer on how to keep it from happening again
B) fixing the jam and leaving the site as soon as possible so as not to disturb the customer's operations
C) telling the customer that noncompliance with media specification guidelines can void the warranty
D) ensuring that the customer understands that jams are unavoidable and to call if it happens again

4. Which color gamut will result in white when all primary colors are combined?

A) RGB
B) Intensity
C) SWOP
D) CMYK

5. Image processing is performed by which electronic component in the electrographic printer?

A) Formatter PCA
B) Engine Controller
C) LVPS
D) HVPS

Solutions: