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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Which feature of IBM Sametime can be easily translated into quick return on investment for your customers?

A) Color-coded status indicators
B) Support for key video and audio codecs
C) Reduce travel costs due to meetings and reduced phone line charges from telephony
D) Ability to integrate with Microsoft products

2. If two companies have the same social business goals (like getting closer to their customers) their strategies can be quite different due to their _________. Remember, ____________ eats strategy for lunch!

A) Stock price
B) Culture
C) Location
D) CEO

3. Which product line represents the front-end and people-focused area of IBM's Social Business platform?

A) IBM Collaboration Solutions
B) IBM WebSphere
C) IBM Cognos
D) IBM eCommerce

4. What is one of the goals when first meeting with customers?

A) Ask them which products they are going to buy today
B) Determine how much budget they have
C) Deliver high-pressure sales tactics to close the deal
D) Provoke your customer to thought and action as to how Social Business is changing how we work.

5. Which capability, that was first developed by Lotus Quickr and is shared by IBM Connections, allows for easy integration into other products like Lotus Notes clients?

A) Fileshare
B) Connectors
C) Attachments
D) HTML

Solutions: