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EXIN EX0-115日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ISO/IEC 20000 Standard Overview | |
| Topic 2: Control Processes | - Configuration Management - Change Management |
| Topic 3: Service Delivery Processes | - Capacity Management - Service Level Management - Availability Management - Information Security Management - IT Service Continuity Management |
| Topic 4: Plan-Do-Check-Act (PDCA) Cycle | |
| Topic 5: IT Service Management Concepts | |
| Topic 6: Resolution Processes | - Problem Management - Incident Management |
| Topic 7: Service Management System (SMS) | |
| Topic 8: Relationship Processes | - Business Relationship Management - Supplier Management |
