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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Identifizieren Sie das fehlende Wort im folgenden Satz.
Der Zweck der Service-Konfigurationsverwaltung besteht darin, sicherzustellen, dass genaue und zuverlässige Informationen über die Konfiguration von Diensten und den sie unterstützenden [?] verfügbar sind, wann und wo sie benötigt werden.

A) Vermögenswerte
B) CIs
C) Kunden
D) Lieferanten

2. Was kann als Betriebsmodell für die Erstellung und Verwaltung von Produkten und Dienstleistungen beschrieben werden?

A) Governance
B) Service-Wertschöpfungskette
C) Leitprinzipien
D) Praktiken

3. Welches ITIL-Konzept hilft einer Organisation, gute Entscheidungen zu treffen?

A) Service-Wertschöpfungskette
B) Leitprinzipien
C) Praktiken
D) Vier Dimensionen des Servicemanagements

4. Was ist ein Zweck des Release-Managements?

A) Um neue und geänderte Dienste zur Nutzung bereitzustellen
B) Um Hardware und Software in Live-Umgebungen zu verschieben
C) Zur Bearbeitung von benutzerinitiierten Serviceanfragen
D) Zum Schutz der Informationen der Organisation

5. Welche ZWEI Aussagen zur Praxis des „Service Request Managements“ sind RICHTIG?
1. Serviceanfragen sind Teil der normalen Servicebereitstellung
2. Beschwerden können als Serviceanfragen bearbeitet werden
3. Serviceanfragen resultieren aus einem Servicefehler
4. Normale Änderungen sollten als Serviceanfragen behandelt werden

A) 3 und 4
B) 1 und 4
C) 1 und 2
D) 2 und 3

Solutions: