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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which two statements are true about exporting report data? (Choose two.)

A) It can be exported in PDF format.
B) It can be exported as a Word doc.
C) It can be exported using only absoluteHTML layouts.
D) It can be exported in XML format.
E) It can be exported to a character-delimited file.
F) It can be exported only as an .xlsx Excel file.

2. Which two statements are true about workflows in Knowledge Advanced? (Choose two.)

A) In Workflow you cannot reassign a task to another user or team.
B) Once a user rejects the article, it moves to the previous step.
C) Once a user rejects the article, the system automatically deletes the article.
D) A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.
E) A Workflow process can only be used while creating and editing the articles.

3. You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?

A) Custom report
B) Dashboard report
C) Cumulative report
D) Cross Tabs report
E) Standard report

4. How do you pass Oracle Service Cloud username and password credentials to RightNowSyncPortClient?

A) _service = newRightNowSyncPortClient();_service.UserName = "test" ;_service.Password =
"password";
B) _service = new RightNowSyncPortClient();_service.UserName.UserName = "test"
;_service.UserName.Password = "password";
C) _service =new RightNowSyncPortClient();_service.ClientCredentials.UserName = "test"
;_service.ClientCredentials.Password = "password";
D) _service = new RightNowSyncPortClient();_service.ClientCredentials.UserName.UserName = "test"
;_service.ClientCredentials.UserName.Password = "password";

5. Your client wants a report to see all the incidents with status groupedunder the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?

A) Rollups
B) Bucket Filter
C) Slicing
D) Auto Filter
E) Applied Filter

Solutions: