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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. What are the three different types of pull policy for queues?

A) First Due
B) Round Robin
C) Strict Priority
D) Standard
E) Advanced
F) Manual

2. A customer is trying to import a report when the following error occurs:
"The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been modified." Which two options will resolve this error?

A) Reduce the picture scale of the report.
B) Update the hash value to match the hash declared at the end of the file.
C) Check the customized regional and language settings of your workstation or personal computer.
D) Check if the exported file was generated by a product version that is older than the existing product version.

3. Which three requirements can be implemented by using workspace rules?

A) Calling a CPM script
B) Prompting a customer care executive to dynamically open a guide
C) Calling an add-in
D) Dynamically setting the URL for browser control
E) Triggering escalation mails to the manager after the escalation time is over

4. You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?

A) Report Command
B) Workspace
C) Content Pane
D) Global Ribbon
E) Workspace Ribbon

5. How frequently does Oracle release a new version of a product?

A) Every month
B) Once in six months
C) Once in four months
D) Once in three months

Solutions: