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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What do you configure to enable Root Cause Analysis for a customer?

A) All system landscape components
B) Technical System and Diagnostic Configuration for each component
C) A bridged central Solution Landscape Directory to SAP Solution Manager
D) A single Diagnostic Agent

2. What is the Service Level Agreement (SLA) for Initial Response Time for high priority issues?

A) 8 hours
B) 1 hour
C) 4 hours
D) 2 hours

3. Which of the following are features of the SAP Solution Manager? (Choose three)

A) Incident Management
B) Test Information
C) Bid Management
D) Business Case Calculation
E) The entire documentation

4. What is a level1 support task upon receiving a message?

A) Reproduce the issue described by the customer.
B) Contact the customer to complete any information that may be missing.
C) Provide a workaround.
D) Enable and analyze the traces.

5. What are the technical requirements for SAP EarlyWatch Alert? (Choose two)

A) A working network connection.
B) Profile parameters should be left at default values.
C) The RFC destination SAPOSS should be set up.
D) Data Collectors should be stopped.

Solutions: