Avaya Specialist - Interaction Center/Operational Analyst Design and Implement : 132-S-715.2

  • Exam Code: 132-S-715.2
  • Exam Name: Specialist - Interaction Center/Operational Analyst Design and Implement Exam
  • Updated: Jul 29, 2026     Q & A: 100 Questions and Answers

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Avaya 132-S-715.2 Exam Syllabus Topics:

SectionObjectives
System Implementation and Deployment- Integration with Avaya Aura ecosystem
- Installation and configuration of IC/OA components
Contact Center Operations- Agent and queue configuration
- Workflow design and routing logic
Interaction Center Fundamentals- Architecture and components of Avaya Interaction Center
- Core system capabilities and features
Administration and Maintenance- System monitoring and troubleshooting
- User and role management
Operational Analyst (OA) Design- Reporting and analytics configuration
- Data collection and processing mechanisms

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