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Understanding technical and functional aspects of Administering the CIC System

The following will be discussed in Genesys GEO-807 exam dumps:

• Managed IP Phone Network Provisioning
• Basics of Interaction Supervisor
• Identify the components of the Interaction Administrator interface
• Overview of Client Templates
• Introduction to ACD Tools
• Understand the configuration options available for ACD/Skills-Based routing
• Configuring ACD
• Managed IP Phone Configuration and Templates
• Using Response Management Libraries
• Introduction to PureConnect Application Suite
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Workgroups ACD Skills
• Managing Licenses
• Security and Compliance Enhancements
• Overview of Interaction Center Business Manager
• Configuring Client Button and Queue Columns
• Basics of Interaction Reporter
• Configuring Stations
• Status Messages, Account Codes, and Wrap-up Codes

Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification Path

You must get an idea of exactly what this certification is, before investing your valuable time, effort, or money in ICCE Certification. The demand and the need for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certified professionals are rapidly growing and so Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification is becoming more and more popular. Different types of online training sessions are provided such as Intellipaat 's online training sessions for the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification. It is instructor-led teaching by subject professionals working in major organizations. This style of training includes live sessions with the teacher, along with a forum where you can clear all your course-based doubts.

The following course is highly recommended as part of your preparation for the certification exam.

Courses Recommended:

• Interaction Center Core Engineer (ICCE) Bootcamp
• Configuring Call Flows
• Administering the CIC System

Understanding technical and functional aspects of Interaction Center Certified Engineer (ICCE) Bootcamp

The following will be discussed in Genesys GEO-807 exam dumps:

• Site Information
• Interaction Center Security Methods
• New License Generation
• Database Server
• Reporting Tables
• Interaction Center Platform Overview
• DID/DNIS Routing
• SIP Station Configuration
• Log Viewer
• Installing IC and Interaction Media Server
• DHCP
• Interaction Center Architecture
• Dial Plan
• Running Setup Assistant
• Gateways Overview
• Interaction Subsystems
• Configure SIP addresses
• IC Survey File
• Configure Interaction Media Server
• Interactive Update Provider Overview
• SIP Line Configuration
• TroubleShooting
• Configure Line Groups
• Post Installation Configuration
• DNS Server
• SIP Proxy
• IC Licensing Overview
• Log Retrieval Assistant
• Licensing Users and Stations
• Understanding Lines and Groups
• Configure Regionalization
• IC System Manager
• Directory Server
• Codecs
• WireShark Analyzer
• Using Interactive Update Client
• Configuring IC Switchover Process
• License Management and Allocation

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

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