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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. The Cisco Unified Mobile Agent option for Cisco Unified Contact Center Enterprise supports which of the following modes of operation? (Choose two.)

A) nailed-up
B) preview
C) predictive
D) progressive
E) call-by-call

2. DRAG DROP

3. How are Cisco Unified Mobile Agents silent monitored by their supervisors at remote locations?

A) Cisco Remote Silent Monitoring (RSM) Service Monitoring
B) Cisco Unified Communications Manager Silent Monitoring
C) Desktop Monitoring from the Cisco CTI OS or Cisco Agent Desktop CTI Desktop
D) Cisco CTI OS or Cisco Agent Desktop SPAN Port Monitoring

4. When using the Cisco Unified Outbound Option SIP Dialer 8.0(x), which statement is true?

A) The SIP Dialer engages the agent peripheral gateway for each outbound call.
B) The SIP Dialer requires two MR PIMs for duplex SIP dialers.
C) The SIP Dialer uses Cisco Unified Communications Manager routing and dial plans for outbound call routing.
D) The SIP Dialer scales to 60 calls per second per dialer.

5. When considering which type of CTI Desktop to deploy with the Cisco Unified Contact Center Enterprise solution, what is the difference between Cisco Agent Desktop and CTI Object Server (CTI OS) Desktop?

A) Cisco Agent Desktop lets you record calls locally from the desktop without a third-party recording solution.
B) Cisco Agent Desktop lets you view agent and team statistics from the desktop.
C) Cisco Agent Desktop lets you transfer calls by using a dial pad.
D) Cisco Agent Desktop lets you silence monitor agents from the supervisor desktop.

Solutions: