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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which process is responsible for discussing reports with customers showing whether services have met their targets?

A) Service Level Management
B) Continual Service Improvement
C) Business Relationship Management
D) Availability Management

2. Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

A) Do
B) Measure
C) Perform
D) Implement

3. When tan a known error record tie raised?
1 At any time when it would be useful to do so
2After a workaround has been found

A) 2onty
B) 1 only
C) Both of the above
D) Neither of the above

4. Which of the following statements about Service Asset and Configuration Management is/are CORRECT?
1.A Configuration Item (CI) can exist as part of any number of other CIs at the same time
2.Choosing the right CI level is a matter of achieving a balance between information availability and the right level of control

A) 1 only
B) Both of the above
C) Neither of the above
D) 2 only

5. Which of the following are objectives of Service Design?
-Design Services to satisfy business objectives.
-Identify and manage risk.
-Design effective and efficient processes
-Design a secure and resilient IT infrastructure.

A) All of the above
B) 1, 2 and 4 only.
C) 2 and 3 only.
D) 1 Only

Solutions: