Real BCS PC-BA-FBA-20 Exam Questions Study Guide
Updated and Accurate PC-BA-FBA-20 Questions for passing the exam Quickly
BCS Foundation Certificate in Business Analysis V4.0 Exam is suitable for professionals who are new to business analysis, as well as those who have some experience in the field. It is an entry-level certification that can help candidates develop their knowledge and skills in business analysis, and demonstrate their commitment to the profession. PC-BA-FBA-20 exam is also a prerequisite for other BCS business analysis certifications, such as the BCS International Diploma in Business Analysis.
NEW QUESTION # 17
On a business process model, how are hand-offs represented?
- A. By process flow lines crossing each other
- B. By a task spanning multiple swimlanes.
- C. By the process flow crossing from one swimlane to another.
- D. By a decision point.
Answer: C
Explanation:
A business process model uses swimlanes to represent different roles, departments, or systems involved in a process. Hand-offs occur when responsibility for a task is transferred from one role or department to another.
Key Considerations:
Process Flow Lines Crossing Each Other: Crossing lines do not indicate hand-offs; they simply show the sequence of tasks.
Decision Point: A decision point represents a choice or branching in the process, not a transfer of responsibility.
Task Spanning Multiple Swimlanes: A single task spanning multiple swimlanes is uncommon and does not represent a hand-off.
Process Flow Crossing Swimlanes: When a process flow crosses from one swimlane to another, it indicates that responsibility for the task has been handed off to a different role or department.
Evaluation of Each Option:
A . By process flow lines crossing each other:
Crossing lines are unrelated to hand-offs and may simply indicate parallel tasks.
Conclusion: This is not correct .
B . By a decision point:
Decision points represent choices or conditions, not transfers of responsibility.
Conclusion: This is not correct .
C . By a task spanning multiple swimlanes:
Tasks typically belong to a single swimlane, so this is not a valid representation of hand-offs.
Conclusion: This is not correct .
D . By the process flow crossing from one swimlane to another:
This accurately represents a hand-off, as it shows the transfer of responsibility between roles or departments.
Conclusion: This is correct .
Final Recommendation:
Hand-offs are represented:
D . By the process flow crossing from one swimlane to another.
NEW QUESTION # 18
The following is a list of statements about stakeholders and stakeholder management.
a. A customer can be considered as a stakeholder in a project.
b. A supplier can be considered as a stakeholder in a project.
c. Stakeholders' positions do not remain static during the life of the project.
d. Communication must not be tailored to each stakeholder in the project.
Which of the following is correct?
- A. Statements b and c are correct, statements a and d are incorrect.
- B. All four statements are correct
- C. Statements a and c are correct, statements b and d are incorrect.
- D. Statements a, b and c are correct, statement d is incorrect.
Answer: D
NEW QUESTION # 19
Which of the following BEST describes an ethnographic study?
- A. A study which ensures that the needs of a wide range of ethnic groups are considered.
- B. A study where the analyst spends an extended period of time in the target environment.
- C. A study which uses prototype graphical screens to demonstrate a user requirement.
- D. A study of users in their workplace undertaking representative simulated scenarios.
Answer: B
NEW QUESTION # 20
The system should allow a user to enter customer details and select appropriate customers for a mailshot What is wrong with this requirement?
- A. It should not contain the word "system" in the requirement."
- B. It contains the word should" which must not be used in a requirement.
- C. It should be specific about the user it refers to.
- D. It consists of two requirements which should be separately defined.
Answer: D
NEW QUESTION # 21
Which of the following only includes explicit corporate knowledge?
- A. Skills, values, communities of practice
- B. Style guides, procedures, processes
- C. Culture, norms, historical data.
- D. Job descriptions, tasks, targets.
Answer: B
NEW QUESTION # 22
An IT department needs to upgrade its hardware to run the new version of an established operating system. The cost of this required upgrade is $2 million. As an alternative, the IT director has suggested that the company should change to a completely different operating system. Although this will cost $6 million, the change will bring many other benefits, including cheaper maintenance costs and increased security.
What is the avoided cost in his proposal?
- A. $2 million.
- B. $4 million
- C. $6 million.
- D. $8 million
Answer: A
NEW QUESTION # 23
An analyst is defining the requirements for an online booking system and wishes to show the business managers the look and feel of the system in order to elicit usability requirements.
What investigation technique should the analyst use?
- A. Workshops.
- B. Ethnographic study
- C. Prototyping.
- D. Interviewing.
Answer: C
NEW QUESTION # 24
What is the PRIMARY purpose of a benefits plan?
- A. It quantifies intangible benefits that could not be quantified when the business case was presented.
- B. It is published to shareholders to show that their investment made will result in tangible benefits for the organisation.
- C. It provides a firm basis for tracking the benefits of making changes to requirements.
- D. It provides a firm basis for tracking the business benefits and managing their realisation.
Answer: D
Explanation:
A benefits plan outlines how the anticipated benefits of a project or change initiative will be achieved, tracked, and managed. Its primary purpose is to ensure that benefits are realized as planned.
Key Considerations:
Tracking Changes to Requirements: A benefits plan focuses on benefits realization, not changes to requirements.
Quantifying Intangible Benefits: While intangible benefits may be included, the primary focus is on managing all benefits, tangible and intangible.
Tracking and Managing Benefits Realisation: The benefits plan provides a structured approach to monitor progress and ensure benefits are delivered.
Publishing to Shareholders: While stakeholders may review the plan, its primary purpose is internal management, not external communication.
Evaluation of Each Option:
A . It provides a firm basis for tracking the benefits of making changes to requirements:
The benefits plan focuses on overall benefits realization, not specifically on changes to requirements.
Conclusion: This is not correct .
B . It quantifies intangible benefits that could not be quantified when the business case was presented:
While intangible benefits may be included, this is not the primary purpose of the plan.
Conclusion: This is not correct .
C . It provides a firm basis for tracking the business benefits and managing their realisation:
This accurately describes the primary purpose of a benefits plan.
Conclusion: This is correct .
D . It is published to shareholders to show that their investment made will result in tangible benefits for the organisation:
The benefits plan is primarily for internal use, not external reporting.
Conclusion: This is not correct .
Final Recommendation:
The primary purpose of a benefits plan is:
C . It provides a firm basis for tracking the business benefits and managing their realisation.
NEW QUESTION # 25
Which of the following would you describe about each stakeholder?
- A. Owner.
- B. Attitude.
- C. Resolution.
- D. Justification.
Answer: B
NEW QUESTION # 26
When should benefits realisation be carried out?
- A. Months or years after the end of the project.
- B. At the end of the finalised feasibility study.
- C. Immediately at the end of the project.
- D. At the beginning of the project.
Answer: A
NEW QUESTION # 27
What technique is useful to ensure that a holistic view is taken when conducting gap analysis?
- A. Payback analysis.
- B. POPIT,
- C. PESTLE.
- D. Boston box.
Answer: B
Explanation:
Gap analysis identifies the differences between the current state and the desired future state. To ensure a holistic view, a comprehensive framework like POPIT (People, Organization, Process, Information, Technology) is useful.
Key Considerations:
Payback Analysis: Focuses on financial returns and does not provide a holistic view.
POPIT: Analyzes gaps across multiple dimensions (people, organization, process, information, technology), ensuring a comprehensive perspective.
Boston Box: Evaluates market positioning of products or services, not gaps in organizational capabilities.
PESTLE: Analyzes external environmental factors but does not focus on internal gaps.
Evaluation of Each Option:
A . Payback analysis:
Payback analysis focuses on financial metrics and does not address holistic gap analysis.
Conclusion: This is not correct .
B . POPIT:
POPIT ensures a holistic view by analyzing gaps across people, organization, process, information, and technology.
Conclusion: This is correct .
C . Boston box:
The Boston box evaluates product portfolios, not organizational gaps.
Conclusion: This is not correct .
D . PESTLE:
PESTLE analyzes external factors and does not focus on internal gaps.
Conclusion: This is not correct .
Final Recommendation:
The technique useful for ensuring a holistic view in gap analysis is:
B . POPIT.
NEW QUESTION # 28
Which of the following statement is TRUE about the process view of an organisation?
- A. It focuses on the functions of an organisation.
- B. It focuses on the organisational structure.
- C. It focuses solely on the internal view of the organisation.
- D. It focuses on the customer of the organisation.
Answer: D
NEW QUESTION # 29
One of the claimed advantages of buying a software package is that it is possible to predict future maintenance costs with some certainty.
How would these costs be classified in a cost-benefit analysis?
- A. As a tangible benefit.
- B. As an intangible cost.
- C. As a tangible cost.
- D. As an intangible benefit.
Answer: C
NEW QUESTION # 30
Style guides, manuals and job descriptions are examples of what type of knowledge?
- A. Organisational.
- B. Explicit.
- C. Tacit.
- D. Implicit.
Answer: B
NEW QUESTION # 31
Which of the following is explicitly considered as a force in Porter's five forces model?
- A. Rivalry between suppliers.
- B. Government legislation.
- C. Bargaining power of buyers.
- D. Internal business processes.
Answer: C
NEW QUESTION # 32
Which of the following statements about the scenario analysis investigation technique is FALSE?
- A. Helps identify tacit knowledge used in business practice.
- B. Provides a basis for developing subsequent prototypes.
- C. Provides a broad view of the business area under investigation.
- D. Helps prepare the scripts that will be used to test the delivered solution.
Answer: D
Explanation:
Scenario analysis is an investigation technique used to explore and evaluate potential future scenarios or situations. It helps stakeholders understand how different factors might impact a business area or process.
Key Characteristics of Scenario Analysis:
Broad View: Scenario analysis provides a comprehensive understanding of the business area by considering multiple possible outcomes.
Prototyping Basis: The insights gained from scenario analysis can inform the development of prototypes.
Tacit Knowledge Identification: By exploring real-world scenarios, it helps uncover implicit knowledge embedded in business practices.
Testing Scripts: Scenario analysis is not directly involved in preparing test scripts, which are typically created during the testing phase.
Evaluation of Each Option:
A . Provides a broad view of the business area under investigation:
Scenario analysis evaluates multiple possibilities, offering a broad perspective.
Conclusion: This is true .
B . Provides a basis for developing subsequent prototypes:
Insights from scenario analysis can guide prototype development.
Conclusion: This is true .
C . Helps identify tacit knowledge used in business practice:
Exploring scenarios uncovers hidden knowledge and practices.
Conclusion: This is true .
D . Helps prepare the scripts that will be used to test the delivered solution:
Preparing test scripts is part of testing activities, not scenario analysis.
Conclusion: This is false .
NEW QUESTION # 33
A system holds information about an employee; Mike Berry.
Which of the following is Mike Berry an example of?
- A. An attribute
- B. An operation.
- C. A class.
- D. An object
Answer: D
NEW QUESTION # 34
Which of the following BEST describes the purpose of a change strategy?
- A. Achieving the transition between current state and future state.
- B. Ensuring the quickest way for transition.
- C. Ensuring the simplest way for transition.
- D. Mapping the alternative options.
Answer: A
Explanation:
A change strategy outlines how an organization will move from its current state to its desired future state. Its purpose is to ensure a structured and effective transition.
Key Considerations:
Ensuring the simplest way for transition: While simplicity is desirable, it is not the primary purpose of a change strategy.
Ensuring the quickest way for transition: Speed is not the main focus; effectiveness and alignment with goals are more important.
Achieving the transition between current state and future state: This accurately describes the purpose of a change strategy, which is to bridge the gap between where the organization is now and where it wants to be.
Mapping the alternative options: While mapping options may be part of the planning process, it is not the ultimate purpose of the change strategy.
Evaluation of Each Option:
A . Ensuring the simplest way for transition:
Simplicity is a consideration but not the primary purpose of a change strategy.
Conclusion: This is not correct .
B . Ensuring the quickest way for transition:
Speed is secondary to achieving an effective and sustainable transition.
Conclusion: This is not correct .
C . Achieving the transition between current state and future state:
This is the core purpose of a change strategy, ensuring the organization moves effectively toward its goals.
Conclusion: This is correct .
D . Mapping the alternative options:
Mapping options is part of the analysis phase, not the overarching purpose of the strategy.
Conclusion: This is not correct .
Final Recommendation:
The best description of the purpose of a change strategy is:
C . Achieving the transition between current state and future state.
NEW QUESTION # 35
An analyst investigating a finance system wishes to build rapport with individual stakeholders and investigate in detail each stakeholder's views.
Which of the following techniques should the analyst use?
- A. Document analysis.
- B. Questionnaires.
- C. Interviewing.
- D. Special purpose records.
Answer: C
NEW QUESTION # 36
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BCS PC-BA-FBA-20 (BCS Foundation Certificate in Business Analysis V4.0) Exam is a valuable certification for anyone interested in pursuing a career in business analysis. It provides a solid foundation in the principles and techniques of business analysis, and can help candidates stand out in a competitive job market.
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