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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A Consultant supports the City of Snadboro in setting up a new Licensing & Permitting system.
The City is already using Public Sector Solutions for Emergency Response Management capabilities and is planning to use the Licensing & Permitting capabilities available in the same Salesforce instance. Which of the following configurations directly impacts the City's Salesforce licensing cost?

A) Configuring more than ten different OmniScript Application forms and making them available on an Experience Site for external users to apply
B) Configuring an Application Object Usage Record to track the number of applications processed for License & Permit Management and Emergency Response Management.
C) Configuring Business Regulatory Authorization Type Dependencies for external users to view on the Experience site when searching for a specific Permit to apply for.
D) Configuring multiple record types for the Individual Application and the Business License Application for both License & Permit Management and Emergency Response Management.

2. A licensing office wants supervisors to monitor application workload by processing stage. The dashboard should update automatically throughout the day as staff complete reviews. Which reporting strategy best meets this requirement?

A) Export data every afternoon into spreadsheets
B) Create separate list views for every processing stage
C) Build nightly Batch Apex reports
D) Create summary reports grouped by application stage and display them in dashboards

3. A permitting agency needs to assign inspection work to inspectors with the appropriate certifications. If no qualified inspector is available within the assigned service territory, supervisors should be able to identify the scheduling conflict immediately. Which Salesforce capability best supports this scenario?

A) Queue-based assignment only
B) Salesforce Reports without scheduling configuration
C) OmniScript conditional visibility
D) Field Service scheduling with skills and service territories

4. A public sector agency has implemented Public Sector Solutions for managing their Grants program. The agency authorities have received a complaint from an applicant whose eligibility was declined for the program. How should the agency authorities check how the eligibility was determined for this application record?

A) Use Salesforce debug logs using Developer Console to understand how the eligibility is being determined
B) Use Decision Explainer to understand how the decision was made
C) Use Public Sector Solutions - Selection Explainer to understand how the selection was made
D) Do testing with relevant data sets and check how each test behaves

5. Bobahaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent's data, and they are wondering how to protect against bots potentially spamming the application forms. What should the Technical Consultant suggest to Bobahaven to protect the application forms?

A) Provide constituents with a search page on Bobahaven's website to look up application reference numbers and check the applications progress.
B) Set the external organization-wide default sharing settings for grant applications objects to Private.
C) Deploy grant application OmniScripts on Bobahaven's Experience Site pages set to 'Requires Login.'
D) Enable the Salesforce Spam Check for Experience Sites.
E) Implement spam checking for Bobahaven's Experience Site forms using CAPTCHA.

Solutions: