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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?

A) Einstein Service Replies
B) Einstein Reply Recommendations
C) Einstein Grounding

2. What should An Agentforce consider when using related list merge fields in a prompt template associated with an Account object in Prompt Builder?

A) Prompt generation will yield no response when there is no related list associated with an Account in runtime.
B) The Activities related list on the Account object is not supported because it is a polymorphic field.
C) If person accounts have been enabled, merge fields will not be available for the Account object.

3. What does it mean when a prompt template version is described as immutable?

A) Every modification on a template will be saved as a new version automatically.
B) Prompt template version is activated; no further changes can be saved to that version.
C) Only the latest version of a template can be activated.

4. Support agents at Universal Containers are using Agentforce to find troubleshooting information.
They've reported that the agent frequently provides knowledge articles that are outdated, even when newer versions of the articles are available. The administrator has confirmed that all articles are correctly chunked and indexed. Which configuration change in the Data Cloud hybrid search index best addresses this problem?

A) Switch the chunking strategy from section-aware to fixed-size.
B) Add a ranking factor for regency based on the LastModifiedDate field.
C) Disable the keyword index to rely solely on the vector index.

5. Universal Containers plans to enhance its sales team's productivity using AI. Which specific requirement necessitates the use of Prompt Builder?

A) Creating a draft newsletter for an upcoming tradeshow.
B) Creating an estimated Customer Lifetime Value (CLV) with historical purchase data.
C) Predicting the likelihood of customers churning or discontinuing their relationship with the company.

Solutions: