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The PEGAPCDC87V1 exam is intended for professionals who have experience with Pega Decisioning technology and want to validate their skills and knowledge. Certified Pega Decisioning Consultant (PCDC) 87V1 certification is ideal for individuals who work in roles such as solution architects, decisioning consultants, and business analysts. PEGAPCDC87V1 exam is also suitable for professionals who want to enhance their career prospects by being recognized as certified Pega Decisioning Consultants. Certified Pega Decisioning Consultant (PCDC) 87V1 certification exam is challenging, but well worth the effort. It provides a clear indication of the candidate's expertise in Pega Decisioning technology, which is highly valued in the market.
NEW QUESTION # 71
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.
If the following volume constraint is applied, how many actions are delivered by the outbound run?
- A. 0
- B. 75 emails 25 SMSes
- C. 1
- D. 75 SMSes and 25 emails
Answer: A
Explanation:
Volume Constraint Application: Given the volume constraints of a maximum of 100 daily for the StandardCard action, and 75 daily for both Email and SMS channels, the total actions delivered would be limited to the smallest constraint applicable to each channel.
Calculation:
* The StandardCard constraint allows 100 actions per day.
* The Email constraint allows 75 actions per day.
* The SMS constraint allows 75 actions per day.
* Therefore, the total actions delivered = 100 (since the StandardCard action is constrained to 100 but both email and SMS actions can only reach 75 each).
NEW QUESTION # 72
U+ Bank recently introduced a new credit card offer, Platinum Plus, for its premium customers. As the bank has some financial targets to meet, the business has decided to boost the Platinum plus card.
As a decisioning consultant, how can you ensure that the Platinum Plus offer is prioritized over other offers?
- A. Increase the business weight of the Platinum Plus card.
- B. Increase the starting propensity of the Platinum Plus card.
- C. Increase the action value of the Platinum Plus card.
- D. Increase the context weight of the Platinum Plus card.
Answer: A
NEW QUESTION # 73
You are a decisioning consultant responsible for configuring offer prioritization for home loan offers based on the business requirements.
Select each prioritization factor on the left and drag it to the correct condition on the right.
Answer:
Explanation:
NEW QUESTION # 74
An outbound run identifies 100 Standard Card offers, 50 on email and 50 on the SMS channel. If the above volume constraint is applied, how many actions will be delivered by the outbound run?
- A. 50 SMSes and 25 emails
- B. 0
- C. 1
- D. 50 emails and 25 SMSes
Answer: C
Explanation:
If the volume constraint shown in the image (Maximum 75 Daily with Channel: Action: StandardCard, Maximum 50 Daily with Channel: Email, Maximum 50 Daily with Channel: SMS) is applied, the outbound run will deliver 75 actions in total. This includes actions across different channels, adhering to the specified limits.
NEW QUESTION # 75
Myco, a telecommunications company, has introduced new data plans for students. The company wants to present offers to customers based on the responses of a test group that already received the offer. Which arbitration factor do you configure to implement this requirement?
- A. Action value
- B. Context weighting
- C. Propensity
- D. Business levers
Answer: C
Explanation:
To present offers based on the responses of a test group that already received the offer, you should configure the propensity factor in Pega Customer Decision Hub. Propensity models predict the likelihood of a customer accepting an offer based on historical data and responses from similar customers. By leveraging propensity, you can ensure that offers are presented to customers who are most likely to respond positively, based on the behavior of the test group.
NEW QUESTION # 76
A bank developed a scorecard to automate the loan approval process. In the scorecard rule, there is a classification implemented using three score bands: Not Approved, Refer to Manager, and Approved. Which property allows you to use the result of this classification in a decision strategy?
- A. pyOutcome
- B. PropertyHasValue
- C. pxSegment
- D. pyPropensity
Answer: C
NEW QUESTION # 77
A bank wants to automatically pause actions that are shown too often for a specific time period. Which rules do you need to define?
- A. Suppression rules
- B. Suitability rules
- C. Eligibility rules
- D. Applicability rules
Answer: A
NEW QUESTION # 78
The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.
Which option allows you to implement the business requirement?
- A. Customer contact limits
- B. Suppression policies
- C. Suitability rules
- D. Volume constraints
Answer: A
Explanation:
To ensure that customers do not receive more than four promotional emails per quarter, you can use customer contact limits. This setting allows you to define the maximum number of contacts a customer can receive over a specific period, regardless of their responses to previous actions. By setting this limit, you can prevent overcommunication and enhance customer experience.
NEW QUESTION # 79
Reference module: Essentials of always-on outbound
A bank has been running traditional marketing campaigns for many years. One such campaign sends an offer email to qualified customers on day 1. On day 3, it sends a reminder email to customers who haven't responded to the first email. On day 7, it sends a second reminder to customers who haven't responded to the first two emails. If you were to re-implement this requirement using the always-on outbound customer engagement paradigm, how would you approach this scenario?
- A. Configure a primary schedule for the original offer email and setup an ad-hoc or emergency schedule to send reminder emails
- B. Create an action with a flow that contains 3 Send Email shapes, one for each email. Set appropriate wait times between the shapes
- C. Configure the primary schedule to run daily and let the AI choose the best action from all the actions that a customer qualifies for based on engagement policies
- D. Create three segments to identify the target audience for each of the three offer emails- day 1, day 3 and day 7. Setup three schedules per day targeting each of the three segments
Answer: C
NEW QUESTION # 80
You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.
What factor do you consider in the prioritization expression?
- A. Customer contact policy
- B. Offer eligibility
- C. Offer relevancy
- D. Predicted customer behavior
Answer: D
NEW QUESTION # 81
Myco, a telecommunications company, has introduced new data plans for students. The company wants to present offers to customers based on the responses of a test group that already received the offer. Which arbitration factor do you configure to implement this requirement?
- A. Action value
- B. Context weighting
- C. Propensity
- D. Business levers
Answer: C
NEW QUESTION # 82
HOTSPOT
U+ Bank, a retail bank, presents offers on its website by using Pega Customer Decision Hub. The bank wants to leverage Customer Decision Hub capabilities to present relevant offers to qualified customers. As a decisioning consultant, you are responsible for configuring the business requirements with the Next-Best-Action Designer, which involves several tasks. To accomplish these tasks, you might have to use auto-generated decision strategies, create new decision strategies, or edit existing strategies.
In the Answer Area, select the correct execution for each Task.
Answer:
Explanation:
NEW QUESTION # 83
Reference module: Analyzing customer distribution using Pega Value Finder.
Myco, a telco, is working on implementing a project in which post-paid offers are presented to qualified customers. In the build stage of the ideation, the business wants to look for new opportunities to improve marketing. As a Decisioning Consultant, which simulation do you run to meet the requirement?
- A. Audience Simulation
- B. Pega Value Finder
- C. Pega Scenario Planner
- D. Distribution Test
Answer: B
Explanation:
Understanding the Requirement:
* Myco wants to find new opportunities to improve marketing during the ideation stage of a project for presenting post-paid offers.
* This involves identifying gaps and underserved customer segments that can be targeted with new or improved offers.
Pega Value Finder:
* Pega Value Finder is designed to analyze the distribution of actions across different customer segments.
* It helps identify customers who are not receiving any actions or are receiving only low-propensity actions, thus highlighting opportunities to improve the strategy.
Running the Simulation:
* In Pega Value Finder, you can run simulations to discover underserved customers.
* The tool provides insights into customer groups that are not well-engaged, allowing businesses to adjust their strategies and create more relevant actions or treatments.
Steps to Run Value Finder:
* Log in to the Pega Customer Decision Hub portal.
* Navigate to Discovery -> Value Finder.
* Create a new simulation and select the relevant issue and group.
* Run the simulation to analyze customer distribution and identify underserved segments.
Verification from Pega Documentation:
* The Pega Customer Decision Hub User Guide details the process and benefits of using Value Finder to discover gaps and opportunities in customer engagement strategies.
NEW QUESTION # 84
Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach.
The company is introducing a new data plan.
To offer the new data plan, what must the mobile company focus on when implementing the Next-Best-Action paradigm?
- A. Offer the new retention plan for all customers in a certain region
- B. Maximize customer churn for low-value customers
- C. Meet the quarterly targets regardless of customer needs
- D. Customer relevancy and business profitability
Answer: D
NEW QUESTION # 85
Myco, a telco, wants to present their customers with new 5G data plans - the Unlimited plan, the 500GB plan, and the 100GB plan - on their web portal. As a Decisioning Consultant, you want to test how the three new offers will be distributed by running a distribution test that only considers eligibility without arbitration. In this scenario, which report will test this requirement?
- A. Channel Report
- B. Action Priority Report
- C. Action Distribution Report
- D. Bias Report
Answer: C
NEW QUESTION # 86
Myco, a telco, wants to present their customers with new 5G data plans - the Unlimited plan, the 500GB plan, and the 100GB plan - on their web portal. As a Decisioning Consultant, you want to test how the three new offers will be distributed by running a distribution test that only considers eligibility without arbitration. In this scenario, which report will test this requirement?
- A. Channel Report
- B. Action Priority Report
- C. Action Distribution Report
- D. Bias Report
Answer: C
Explanation:
The Action Distribution Report is designed to test how new offers will be distributed by running a distribution test that only considers eligibility without arbitration. This report helps in understanding how different actions or offers are being allocated to customers based on the eligibility criteria defined in the engagement policies, without taking into account the arbitration logic.
NEW QUESTION # 87
Reference module: Analyzing customer distribution using Pega Value Finder Which two of the following statements are true about Value Finder? (Choose Two)
- A. Provides recommendations to loosen strict conditions
- B. Identifies engagement policy conditions with bias
- C. Projects estimated value of the subsequent next-best-action run
- D. Shows the distribution of under-served customers across different groups
Answer: A,D
Explanation:
Value Finder in Pega Customer Decision Hub identifies under-served customer segments and provides recommendations to optimize engagement policies. It helps in understanding how different customer groups are being served and suggests adjustments to engagement conditions to ensure a more inclusive and effective customer outreach.
NEW QUESTION # 88
Reference module: Essentials of always-on outbound.
A U+ bank customer tries to initiate a fund transfer. Due to a slow internet connection, the transfer ends abruptly. The bank then sends an email with a link to continue the incomplete transaction. Which type of outbound interaction is this?
- A. Scheduled update
- B. Security event
- C. Priority communication
- D. Customer event
Answer: D
NEW QUESTION # 89
U+ Bank has decided to nudge the Platinum Plus credit card to customers who visit their home page. Which arbitration factor do you configure to implement this requirement?
- A. Action value
- B. Context weighting
- C. Propensity
- D. Business levers
Answer: B
NEW QUESTION # 90
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