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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

When do HP Care Pack Services need to be registered?

A. within 10 days after the purchase of the care pack
B. within 90 days after the purchase of the hardware
C. within 30 days after the expiration of the warranty
D. within 10 days after the purchase of the hardware

Question 2

Which service corresponds to the following discovery question: "Have you lost productivity due to delayed
hardware repair?"

A. Travel Services
B. Accidental Damage Protection
C. HP Care Pack Services (next business day or same day)
D. Maintenance Kit replacement for printers

Question 3

What is true about HP Standard Contractual Services?

A. The HP Standard Contractual Services are annual services for multiple products on one agreement.
B. HP standard Contractual Services can provide special customer delivery requirements, such as project
management.
C. HP Standard Contractual Services are prepaid annual service packages typically sold at the point of
hardware sale.
D. Each HP Standard Contractual Services agreement is linked to one hardware serial number.

Question 4

What is true about HP Custom Contractual Services?

A. HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties,
etc.).
B. HP Custom Contractual Services are linked to one hardware serial number.
C. The HP Custom Contractual Services can only be defined as one Service Level Agreement.
D. HP Custom Contractual Services requires payment made as one up-front cost for a multi-years
engagement.

Question 5

Which HP PPS Services allow customers to add leasing of the new hardware purchased within the
pricing?

A. HP Priority Services
B. HP Custom Contractual Services
C. HP Standard Contractual Services
D. HP Care Pack Services

Solutions: