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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. The Network Operations Delivery team receives from the Sales Team, the Risk Log at Handover, which is the basis for the planned contingency reserves in the cost baseline, During operational delivery a new relevant risk is identified, What is the BEST way to manage it?

A) Evaluate the impact and probability and, if needed, make a revision of the contingency reserves in the Cost Baseline and communicate to the relevant stakeholders.
B) If the new risk is not part of the current Risk Log, than it must be part of a Change Management process and not be included in the contingency reserves.
C) Define the response plan for the new Risk and apply it.
D) Communicate to the CT Head in the next Operational Review Meeting about the new risk that has been identified.

2. In an MS outsourced deal, what are the 3 key functions typically retained by the Operator?

A) Strategic planning, Marketing and Billing.
B) Strategic planning, Capacity Planning and Customer Care.
C) Strategic planning, Marketing and Network Planning.
D) Marketing, Sales and Customer Care.

3. Why does NwOps have SLA's and which process is the MOST fundamental to achieving this?

A) SLA's are necessary to define the service quality targets and Performance Management is the key process to achieve the targets.
B) SLA's define the E2E service quality, Configuration Management is the key process to achieve the target.
C) SLA's defines the quality of the (G)NOC services provided by NSN, The key process that MOST affects SLA's is OSS Administration
D) Contractually we need metrics to measure performance quality; Fault Management is the critical process that supports achieving them.

4. Three basic principles of the Operations Model are

A) - Organizational setup has to be used 1:1
-Process Framework is adaptable according to project scope
-
SLA/OLA Framework has to be used 1:1
B) - E2E responsibility per function (e.g. FM, CM, PM)
-Visibility of ongoing service activities via centralized monitoring & controlling function
-Linkage between all functions of the Operations Model on working and management level
C) - E2E responsibility per function (e.g. FM, CM, PM)
-Process Framework has to be used 1:1
-
SLA/OLA Framework has to be used 1:1
D) - Organizational setup is adaptable according to project scope
-Process Framework has to be used 1:1
-
SLA/OLA Framework has to be used 1:1

5. Liquidated Damages are:

A) Genuine pre-estimate of damages or loss by both parties
B) A mutually agreed best guess of damages or loss
C) Reasonable estimate of monetary loss.
D) Deterrent damages to avoid non performance by vendor

Solutions: